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CentrixDTS™

Streamline your dispute resolution process

See our browser-based case management system in action

Enhance record keeping, compliance controls, and operational efficiency

The Centrix Dispute Tracking System (CentrixDTS) is a full-featured case management solution that greatly simplifies the administration of disputed electronic transactions (debit card, ATM, ACH, and remittance transfers) for the purpose of Reg E compliance.

Five ways to improve your dispute resolution process

Five ways to improve your dispute <span class="text-nowrap">resolution process</span>

Here’s how CentrixDTS benefits you

Front Line Efficiency
  • Integrated Customer & Transaction Data
  • Online Dispute Forms
  • Automated Questionnaire
  • Workflow to Back Office
  • Research (Lookup) Existing Disputes
Back-Office Administration
  • Full Case Management
  • Timeline Management
  • Attach Supporting Documents
  • Automatic Transaction Posting
  • Automatic Letter Production
  • Reporting
Simplified Compliance
  • Compliance Reporting
  • Automated Processing to Ensure Compliance
  • Full Audit of All Activity
  • System of Record for All Disputes

Summit Community Bank

Instead of having one resource spend 75% of their time on disputes, now it’s less than 20% of their time, so CentrixDTS has saved us a lot in personnel cost.

—Scott Jennings, Chief Operating Officer

CentrixDTS add-on modules

Fraud Alerts

Automate fraud analysis for compromised card files from Visa, MasterCard, and Discover

Learn More

Digital Signatures

Electronically capture signatures on dispute forms via DocuSign®, signature pad, or tablet

Card Processor APIs

Significantly reduce duplication of work with real-time chargeback case creation through Visa and Discover

Ready to get in touch?

If you’re ready to learn how Centrix Solutions can empower your next big idea, get in touch with us.