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CentrixDTS™

Streamline your dispute resolution process

See our browser-based case management system in action

Enhance record keeping, compliance controls, and operational efficiency

The Centrix Dispute Tracking System (CentrixDTS) is a full-featured case management solution that greatly simplifies the administration of disputed electronic transactions (debit card, ATM, ACH, and remittance transfers) for the purpose of Reg E compliance.

Five ways to improve your dispute resolution process

Five ways to improve your dispute <span class="text-nowrap">resolution process</span>

Here’s how CentrixDTS benefits you

Front Line Efficiency
  • Integrated Customer & Transaction Data
  • Online Dispute Forms
  • Automated Questionnaire
  • Workflow to Back Office
  • Research (Lookup) Existing Disputes
Back-Office Administration
  • Full Case Management
  • Timeline Management
  • Attach Supporting Documents
  • Automatic Transaction Posting
  • Automatic Letter Production
  • Reporting
Simplified Compliance
  • Compliance Reporting
  • Automated Processing to Ensure Compliance
  • Full Audit of All Activity
  • System of Record for All Disputes

Summit Community Bank

Instead of having one resource spend 75% of their time on disputes, now it’s less than 20% of their time, so CentrixDTS has saved us a lot in personnel cost.

—Scott Jennings, Chief Operating Officer

CentrixDTS add-on modules

Fraud Alerts

Automate fraud analysis for compromised card files from Visa, MasterCard, and Discover

Learn More

Digital Signatures

Electronically capture signatures on dispute forms via DocuSign®, signature pad, or tablet

Card Processor APIs

Significantly reduce duplication of work with real-time chargeback case creation through Visa and Discover

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