At Q2, our business is built on the relationships we have with our customers. We’re proud to partner with some of the best, smartest banks and credit unions in the business.
Because we have a very strong digital partner now, we feel confident we can expand, and we can go into neighboring counties and grow through the digital channel. Investing in digital and being able to grow digitally is where we’re going to find our future success.
— Ben Wells, Digital Banking Officer
“Our business is to make the process of getting funding as simple and convenient as possible for our customers. Cloud Lending’s highly configurable cloud-based platform enables us to seamlessly connect the dots to deliver an exceptional experience for each of our customers.”
“Converting to Cloud Lending has been an excellent move for us. The impressive cloud-based software has advanced our ability to manage every step of the loan process with ease and reliability.”
“Accion is not a technology company, but we understood how technology investments could improve the customer experience and enhance our impact in helping small business owners access the financing and support they need to thrive. The existence of a proven platform, Cloud Lending Solutions integrated with Salesforce, allowed us to secure the solution we were seeking rather than build one from scratch.”
“With a shared vision in providing an exceptional borrower experience, the CL solution has allowed us to offer customers an attractive alternative to the traditional lenders in the market. By keeping our operating costs low, we’re able to pass that value back to both our borrowers and loan investors.”
There are two compelling reasons, among others, that we chose Q2. When we looked at customization capabilities and cost, Q2 was more attractive than many other digital platform providers. Next, the fact that there’s one code for desktops and mobile devices helps us deliver consistently good digital banking experiences, make easy updates, and improve efficiencies.
— Jim Armstrong, SVP, CIO, and HR Executive
When I’m reading an article about something that’s coming—some new piece of technology— I don’t have to call Q2 and ask if they’re thinking about this, because I know that their team is already working on it.
— Eric Carter, SVP of Electronic Banking
It’s a fallacy that community banks don’t have the technology that the bigger banks have. We prove it wrong every day.
— Michelle Leibowitz, SVP of Digital Channels
We found that members are much more likely to donate, while they’re in online banking—with just the click of a mouse—to whatever cause we’re raising funds for.
— Carol Cain, Senior Vice President of Marketing
The Q2 Platform enables us to be a one-stop shop for the memberfacing experience. The trend is less and less face time with members—and that’s not going to change anytime soon—so, really, a positive, seamless and safe online and mobile experience is not just a ‘nice-to-have’, it’s mission-critical.
— Tim Greene, VP of Innovation
Trustmark is growing, thanks to the exceptional banking experiences we bring to our consumer and business banking customers. Like us, Q2 has proven to be a partner who places the same importance on the customer experience–it’s reflected in Q2’s digital banking platform and its diligent, helpful staff.
— Chris Styga, Senior Vice President and Director of Treasury Services
At the end of the day, Q2 is a great partner for us. They help us develop a platform today that will help us tomorrow.
— Evan Ashcraft, Vice President of Product Strategy
In a recent promotion, Georgia United leveraged SMART to target members who qualified for a balance transfer offer. Using a custom list to deliver members the right message at the right time, the successful two-month campaign resulted in over 500 balances transfer totaling more than two million dollars.
— Brad Hutchinson, Director of Application Development
We looked at every solution available at the time and no other system solved all of our challenges. Q2 provided one integrated cross-platform solution that was easy and quick to rollout to both customers and staff with minimal disruption and little training.
— Galen Gough, IT Director
We’re small enough to be nimble but we’re large enough to have the funds to spend on technology. And we don’t hesitate to spend on a product, like the Q2 Platform, that will meet our members’ needs and improve their lives.
— Joanna Uhl, CIO
The Q2 mobile banking app has really kept us relevant and competitive, so we can focus on our mission to improve our members’ financial well-being.
— Mike Hooper, President and CEO
Interra Credit Union’s push for more business deposits and loans has paid off with the Q2 Platform. When it comes to Interra’s business membership effort, Q2 has made a “huge positive impact” in helping Interra enhance its competitive advantages in Indiana.
Q2’s risk and fraud prevention, in addition to highly effective desktop and mobile banking, has saved countless amounts of money from fraud attacks. Read how Q2 solutions helps Summit Community Bank with security and in many other ways.
After UNIFY converted to the Q2 Platform in 2016, significant momentum in its mobile channel followed. Over 68.3 percent of UNIFY’s logins now come through mobile phones and tablets. Members have a great experience, and the UNIFY team finds the Q2 Platform is an “overall easier product to use” than its previous platform.
Pulling reports of ACH returns for monthly board meetings—something that would take me six or seven hours before—now takes 30 minutes.
— Kelly Davis, SVP & Director of Deposit Operations
It was really important that we had one solution that could be optimized for a large range of customers. We needed functionality for both small and large businesses.
— Jennifer Shoemaker, Business Product Portfolio Manager
Before Centrix, we had under 200 customers on positive pay. Now, with Centrix Exact/TMS™, we’re on boarding five or six new users a week. At last count, we had more than 760 users.
— Kristi Hansen, VP Operations
We were getting hammered by breaches. We had massive amounts of overtime and had to bring on temps. Now, with CentrixDTS™, a basic fraud case takes maybe ten minutes. It is so simple, very user-friendly.
— Patty Davis, Director of Card Services
Positive Pay file mapping used to take days—going back and forth to the client with an Excel file. Now it takes less than 10 minutes to do some mapping and that’s it.
— Christina Bodine, VP and Cash Management Officer
CentrixDTS™ has been a godsend. We didn’t realize how much benefit it would bring. It’s led to process efficiencies, workflow improvements, and better staff alignment.
— Nancy Harvey, SVP, Branch Operations
When we saw the Q2 Contextual PFM product—how robust it was and how much more it offered—we knew that our customers would just love it.
— Jennifer Duran, Information Security Officer
We think Q2 Contextual PFM will help be that bridge for the younger generation to say, ‘Oh, I can categorize my expenses with easy-to-understand icons that show me how I spend my money’.
— Shelly Anderson, Internet Banking Manager
The [Q2] marketing campaigns make it easier for us to increase our penetration in the online banking channels.
— Brandy Allen, Deposit Operations Coordinator
Since implementing the Q2 platform, we have doubled our online users in just two years.
— Sandy Elliott, IT Administrator
United Federal Credit Union needed a vendor that could support their strategy to grow through merger and acquisition activity.
We’ve increased our online banking adoption while significantly reducing customer service calls.
— Greg Niemeyer, EVP & Chief Operating Officer
This was the first project of this magnitude in our company history rolled out on time, on budget and without any issues—it was a non-event.
— Jeff Casey, EVP, Chief Digital Officer
Since implementing Q2, we have seen greater penetration [of our online channels], partially because our internal team has more confidence in the product, and is quicker to sell/recommend it.
— Jeff Foote, Director of Operations & Technology